How we handle your data
Last updated: March 2026
Protecting your personal data is very important to us. In this privacy policy we explain how personal data is collected and processed when you use our website or our services.
1. Responsible Entity
Leilani Lingerie GmbH
Heimgartenstrasse 2
8272 Ermatingen
Switzerland
Email: kundenservice@leilani-lingerie.ch
Authorised representative:
Mirjam Christen
Commercial Register:
CHE-298.805.287
2. General Information
We process personal data in accordance with:
- the Swiss Federal Act on Data Protection (FADP)
and, where applicable, - the EU General Data Protection Regulation (GDPR).
Personal data includes all information relating to an identified or identifiable person, such as:
- name
- address
- email address
- phone number
- payment details
- IP address
We treat personal data confidentially and process it only for the purposes described in this policy.
3. Hosting and Access Data
When visiting our website, technical information may automatically be stored in server log files. This includes:
- browser type and version
- operating system used
- referrer URL
- hostname of the accessing computer
- time of the server request
These data serve the technical security and stability of the website and cannot normally be assigned to a specific person.
4. Use of Our Website
Our website can generally be used without providing personal data.
Personal data is only collected if you:
- place an order
- create a customer account
- contact us via a form
- subscribe to our newsletter
5. Orders in the Online Shop
When placing an order, certain information is required, such as:
- name
- address
- email address
- phone number
- payment details
These data are used exclusively for:
- processing your order
- delivering the goods
- communicating about your order
Data may be shared with service providers involved in the order process, for example:
- shipping providers (e.g. Swiss Post)
- payment providers
These service providers may only use the data for fulfilling their services.
6. Customer Account
You may create a customer account to simplify future orders. Your information will be stored for this purpose.
You may request deletion of your customer account at any time.
7. Contact Forms and Communication
If you contact us via contact form or email, the data you provide will be stored in order to process your request.
These data will not be shared with third parties without your consent.
8. Consultation Appointments
If you book a consultation appointment, we usually require:
- name
- email address
- phone number
These data are used only for organizing the appointment.
9. Newsletter
If you subscribe to our newsletter, your email address will be used to send you information about our products and offers.
Newsletter registration uses the double opt-in procedure. You can unsubscribe at any time via the link included in the newsletter.
10. Cookies
Our website uses cookies. Cookies are small text files stored on your device.
Cookies help us to:
- analyze website usage
- improve website functionality
- make our website more user-friendly
You can disable cookies in your browser settings.
11. Website Analytics (Google Analytics)
Our website uses Google Analytics, a web analytics service provided by Google LLC.
Google Analytics uses cookies to analyze website usage. The information generated may be transmitted to Google servers.
The data are used only for statistical evaluation and improvement of our website.
More information:
https://policies.google.com/privacy
12. Online Advertising (Google Ads)
Our website uses Google Ads conversion tracking.
A cookie is set when a user clicks on a Google advertisement. These cookies allow us to analyze the performance of our advertisements.
They do not contain information that personally identifies users.
13. Social Media
Our website includes links or integrations with social networks such as:
- Instagram
- Facebook
- Pinterest
If you interact with these services, data may be transmitted to the respective providers.
Please refer to the privacy policies of those platforms for more information.
14. Data Security
We use appropriate technical and organisational measures to protect your data.
Our website uses SSL/TLS encryption, visible through “https://” in the browser address bar.
15. Data Retention
Personal data are stored only as long as necessary for the respective purposes or as required by legal obligations.
16. Your Rights
You have the right to:
- request information about your stored data
- receive a copy of your personal data
- request correction of incorrect data
- request deletion of your data
- object to the processing of your data
To exercise your rights, contact: kundenservice@leilani-lingerie.ch
17. Changes
We reserve the right to update this privacy policy at any time.
The version published on our website shall apply.
18. Copyright and Liability
All website content, including text, images and design, is protected by copyright.
We assume no responsibility for external websites linked from our site.