Answers to your most important questions
Here you will find answers to the most important questions regarding orders, shipping and returns.
How long does shipping take?
Orders within Switzerland are usually dispatched within three working days.
Delivery takes 1–2 working days depending on the selected shipping method.
International shipments within Europe usually take 3–4 working days.
Is my order packaged discreetly?
Yes. All orders are shipped in neutral, discreet packaging.
Can I return sale items?
Yes, sale items can be returned within 14 days.
Accessories are excluded from exchange and return for hygiene reasons.
How does a return work?
Please contact us before sending back any items.
We will inform you about the next steps and provide an RMA number if required.
How does an exchange work?
Please contact us before returning your item.
In many cases, we send the replacement in advance so you can try everything at home and return unsuitable items together.
Which payment methods are available?
You can pay by Visa, Mastercard, TWINT, advance payment (Switzerland) or SEPA bank transfer (EU).
Can I order as a guest?
Yes. You can order without creating an account or register for faster future purchases.
Who can I contact if I have questions?
You can reach us by e-mail at kundenservice@leilani-lingerie.ch or phone at +41 (056) 536 83 33 any time.
We are happy to assist you personally.