International Orders at Leilani Lingerie

Find all relevant information about your international lingerie order below.

Do you ship imternationally?

Yes, we ship to the following countries: Switzerland, Liechtenstein, Germany, France, Italy, Netherlands, Belgium, Denmark, Norway, Malta and Canada.

Do you have specific conditions for international orders?

Yes, the following conditions apply to international orders:

- Orders must not exceed a value of 150 euros. This is necessary to apply the IOSS (Import One-Stop Shop) regulation, which allows us to calculate the VAT of the destination country directly in our online shop.
- If you wish to place an order with a higher value, please contact us directly.

What are my shipping options?

Your order will be shipped via Swiss Post by registered mail and contains a tracking number and insurance.
Costs and delivery times for this option for Europe:


A Post: Delivery approx. 3 days after shipping. Packages up to 500g: CHF 19.- Packages less than 1 kg: CHF 24.-


Cost and delivery time for this option for Canada, Australia and the United States of America :


A Post: Delivery approx. 7 days after shipping. Packages up to 500g: CHF 22.- Packages between 501g and 1 kg: CHF 32.-

What fees apply to my international delivery?

For orders within Europe, the VAT based on the delivery address will be displayed in the shopping cart. Upon completing the purchase, the VAT of the destination country will be calculated. There should be no additional charges when the package arrives. However, depending on the destination country, customs authorities may charge additional fees. The order will be sent directly to the delivery address.

What are my payment options?

International orders can be paid by credit card or in advance via SEPA bank transfer. There may be foreign bank fees that you will have to cover.

What is your return policy?

We want you to be happy with your purchase. If a product does not match your requirements, you can return it unworn and in its original packaging within 10 days of receipt for a refund to us. All original tags must be attached to the merchandise. Panties must be unworn. Worn underwear and products that are returned without a label, cannot been returned.

All sale items are final sale and cannot be returned. Accessories such as Bra Extenders, Stick-on Bras etc. can not be exchanged or returned.

How do I proceed with a return?

If you wish to return a product, please contact us by email or phone so we can provide you with a return authorization number (RMA#) and important information for your return. Then, complete the return form included with your order and send the package back to us. Shipping costs and any customs fees for re-importing the goods into Switzerland will be borne by you.

For orders shipped using IOSS, we will refund the value of the goods and the VAT of the destination country paid during the purchase.

For orders not shipped using IOSS, the return process is more complicated, and VAT cannot be refunded.

Please use a box large enough for the items you are returning to ensure that the bra cups are not compressed.

Where do I send my return?

Please send your return to:

Leilani Lingerie by Mirjam Christen
Grendelstrasse 13
5408 Ennetbaden
Switzerland

I would like to exchange an item. How do I proceed?

If you like to exchange an item, please return your merchandise and place a new order online or by phone. Please contact us by email at kundenservice@leilani-lingerie.ch or ++41 56 536 83 33, so we can give you a return authorization number (RMA #).

Who pays for return shipping?

If you return an item to us, the return shipping costs are your responsibility. Upon receipt of the goods, the value of the goods will be refunded, but unfortunately, the VAT paid in your country cannot be refunded.

If you wish to exchange an item, the same shipping costs as the original order will apply, meaning you will cover the shipping costs.

The shipping costs of the original order will not be refunded in the case of an exchange or return. Leilani Lingerie is not responsible for lost returns.